Description
The K-EXT24 on-site warranty extension extends and strengthens the coverage of a SAGA self-ordering kiosk for 24 months. A kiosk out of service lengthens queues and shifts the load back to the counter; with this extension, service takes place at the place of use from within three business days of the report, with no dismantling or shipping of the equipment by the operator: a technician comes on site to diagnose, repair or replace the faulty parts. The scope covers the KOYA, KOBÉ and KURVEO kiosks, including their touchscreen, motherboard, built-in receipt printer and scanner. In accordance with Perimatic's general terms of sale, the warranty on integrated systems only applies if the kiosk is powered through a UPS, so one should be planned from installation. The extension does not cover normal wear of parts and consumables, breakage and accidental damage or damage caused by misuse, or software issues, whether the operating system or the ordering application. It is to be linked to the kiosk it covers when ordering. The service is provided in mainland France only (islands excluded); an intervention outside the warranty scope is billed at a flat 160 euros before tax.
Specifications
| Type | On-site warranty extension |
|---|---|
| Duration | 24 months |
| Scope | SAGA kiosks: KOYA, KOBÉ, KURVEO |
| Response time | Within three business days of the report |
| Exclusions | Wear, breakage, misuse, software |
| Condition | UPS required on integrated systems (Perimatic terms of sale) |
Delivery and warranty
Service activated at order time, nothing to ship; the certificate is attached to the invoice.
Use and tips
Subscribe to it with the kiosk for any venue where self-service ordering is part of the customer journey: quick-service restaurant, retail chain, leisure venue. Install the UPS required by the general terms of sale at commissioning and keep the kiosk invoice for any claim. For longer coverage, choose the 36 month version.
Frequently asked questions
Which software and equipment does this product work with?
Applies to the SAGA KOYA, KOBÉ and KURVEO kiosks, in Windows or Android version; point of sale terminals are covered by the SG-EXT36 extension.
How is it delivered?
Service activated at order time, nothing to ship; the certificate is attached to the invoice. Tracking is sent by email as soon as the carrier picks up the parcel.
What is the warranty?
See the service terms above. After-sales service is provided by Perimatic, maker of the SAGA brand; contact us for any support request.