Description
The K-EXT36 on-site warranty extension extends and strengthens the coverage of a SAGA self-ordering kiosk for 36 months, the longest term offered for kiosks. It is intended for operators who include their kiosk in a multi-year equipment plan and want to keep maintenance costs under control for the whole period. In the event of a hardware failure, service takes place at the place of use from within three business days of the report: a technician comes on site to diagnose, repair or replace the faulty parts, with no dismantling or shipping of the kiosk. The scope covers the KOYA, KOBÉ and KURVEO kiosks, including the touchscreen, motherboard, built-in receipt printer and scanner. In accordance with Perimatic's general terms of sale, the warranty on integrated systems only applies if the kiosk is powered through a UPS, to be planned from installation. The extension does not cover normal wear of parts and consumables, breakage and accidental damage or damage caused by misuse, or software issues. It is to be linked to the kiosk it covers when ordering. The service is provided in mainland France only (islands excluded); an intervention outside the warranty scope is billed at a flat 160 euros before tax.
Specifications
| Type | On-site warranty extension |
|---|---|
| Duration | 36 months |
| Scope | SAGA kiosks: KOYA, KOBÉ, KURVEO |
| Response time | Within three business days of the report |
| Exclusions | Wear, breakage, misuse, software |
| Condition | UPS required on integrated systems (Perimatic terms of sale) |
Delivery and warranty
Service activated at order time, nothing to ship; the certificate is attached to the invoice.
Use and tips
Subscribe to it with the kiosk when the equipment is planned for several years of operation, in quick-service restaurants, retail chains or leisure venues. Install the UPS required by the general terms of sale at commissioning and keep the kiosk invoice for any claim. For a shorter commitment, the 24 month version is available.
Frequently asked questions
Which software and equipment does this product work with?
Applies to the SAGA KOYA, KOBÉ and KURVEO kiosks, in Windows or Android version; point of sale terminals are covered by the SG-EXT36 extension.
How is it delivered?
Service activated at order time, nothing to ship; the certificate is attached to the invoice. Tracking is sent by email as soon as the carrier picks up the parcel.
What is the warranty?
See the service terms above. After-sales service is provided by Perimatic, maker of the SAGA brand; contact us for any support request.